Farewell Netto, as one of the pioneering discount retailer brands closes in the UK – with its acquisition and final absorption by ASDA at the beginning of October- here are three great creative ideas they never used which could have transformed their brand – and one they did use, which led to the ‘Baked Beans War of 1994’.
During the mid 1990’s I worked as a PR consultant to Netto Foodstores. The company, well established in much ofEurope, was one of the first to launch the discount store concept inBritain.
Although well respected on the Continent – a sort of similar status that the Spar brand has in the UK- the company’s management were surprised by the different response they found here on this side of the Channel.
Instead of being seen just as a good, honest, low-price retailer, they found themselves the butt of many cruel jokes and jibes: ‘What’s yellow and black and full of crap? – a Netto shopping bag!’ and schoolboy chants of ‘N-E-T-T-O – that’s where all the slappers go!’ were just some of the printable ones to share.
Netto was actually a victim of the British class system. You couldn’t be judged as just good and cheap, but rather defined by the type of person you engaged with: Netto was for poor, lower class people and for middle class and wannabe middle class people Netto was not for PLU’s – for people like us.
My advice at the time was to create a personality of ‘Yes, we’re cheap, but we’re also cheerful: you couldn’t hope to shift deep-seated class attitudes (certainly with the miniscule budget I had to play with), but what we could seek to do was at least build some likeability and favourability, by showing an ability to parody and deprecate our brand image (rather than ignoring it, wishing it wasn’t so.)
Netto’s management, however were stubbornly resolute; because they believed its reputation was not fair, eventually people would come round to a proper, true recognition of the Netto brand.
They failed to recognise that perceptions are emotionally based (people had a vested interest to look down upon Netto to make themselves feel superior) and they had de facto created a Netto-meme of ‘yellow-and-black-cheap-and crap’, pass it on.
Anyway, here are three ideas that Netto rejected – and also one that they agreed with, that led to the ‘Baked beans wars of 1994’.
1. The banning of celebrities
Getting a well-known name to be associated with your brand is a sure fire way to get media coverage and enhance your brand image. Only, Netto had no money to pay celebrities, and it would have been doubtful if they would want to be associated with the brand any way.
My solution was to instead ban them; any celebrity in the news for being naughty, or some other misdemeanour – and this included people like footballers David Beckham for being sent off in that year’s World Cup and David Batty for missing a penalty.
It was a form of triple-reversed psychology: people knew these celebs didn’t shop at Netto; Netto banning them was a ludicrous, futile gesture, but surfed on the immediate, topical public dissonance regarding these celebrity figures. As a result, the story might raise a smile, and would hopefully become an established meme for any disgraced celebrity and public figure: they would face being banned by Netto.
The stores could have had a poster on the door listing the banned celebrities that week, the media would have a footnote to any celeb story, and everyone would have a smile at the cheek of it all.
Sadly, the idea ended up on the rejected pile.
2. Chateau Netto
Much of Netto’s own brand goods were of a good quality. (OK, maybe except the cat food, where even after our cat had rejected, Tom, the street stray turned its nose up at it!)
I argued for a really great value wine branded ‘Chateau Netto’, with a bold yellow and black label, to proudly assert the core brand. You might not like the parent brand but you couldn’;t argue the wine was bloody good value.
Chateau Netto would have been a powerful brand icon, and generated great word of mouth, and become a much loved and consumed testimony to Netto’s great value.
Netto, however, said ‘Non’.
3. The Elvis Hotline
This was an idea inspired by a Viz cartoon which had one character claiming he had ‘seen Elvis down at Netto’. I used it to develop the idea of a Hotline to report any sightings of Elvis at Netto.
Again, a bit of irreverent fun, making a trip to Netto more than just getting cheap food.
The idea never rocked with Netto.
4.The Baked Beans Wars of 1994
Well actually, this was one that did see the light of day, and was quite unintended.
Challenged by having no budget to do new store openings I asked f there was any products which were on sale at a low price. The offer of tins of Netto own brand baked beans at 12p (which actually were quite nice) was the highlight of my next store opening.
Unintentionally we had thrown down the gauntlet to other discount retailers, and soon they responded with an 11p a can offer.
I was to discover nothing quite galvanises a discount retailer with the prospect of being undercut by a rival, and soon my store openings were offering cans at 10p, 9p,8p,7p – and finally bottoming at 6p a tin, if my memory serves me well.
Thus, was born what was dubbed ‘the Baked Beans Wars’ of 1994, with much media coverage of the low prices, and in many instances, good quality beans offered at Netto. And their new stores opening.
Well, at least that was one battle won!
The lesson for brand marketers from the Netto experience is the fundamental: no matter how much you do to shape, position and craft your brand, your ultimate brand image is determined by the minds of others, who have their own self interest, prejudices and pressures to conform that ultimately determines your brand reputation.
The lesson for consultants is that creatively, you can only ever be half a step ahead of your client.
What ideas would you have for changing the Netto brand?